Standard Returns Policy

Thank-you for purchasing from The Comfy Horse Company.

If you have any problems at all with your purchase we are here to help.


Please send an email within 14 days to  advising us that you wish to return your item and quoting the order number. We will agree your return and provide the return address – you have 30 days from the original receipt in which to return it.

To be eligible for return your item must be unused and in the same condition you received it. Your item must be in the original packaging.

Please send back to us ensuring you purchase adequate insurance and retain the proof of delivery. You are responsible for paying for the postal costs to return items unless the item is faulty.


Once we receive the return we will inspect it and notify you of its receipt. Once your return is approved we will refund you the original purchase price via your payment method which you should receive within a few days.

Contact us

If you have any queries regarding our Return and Refunds policy please do not hesitate to contact us.

Comfy Horse 100% Money Back Guarantee Returns Policy

This policy is applicable to the following products;

  • VIP Saddlepad
  • MDC Stirrups
  • Tapestry Girths
  • Thinline Products

These products come with a 30 day money back guarantee so you can try them first and return if not suitable.

Please follow the process above, with the exception of the requirement to return the item unused and in the same condition you received it. The product can be used, but should be returned in a saleable second hand condition.

If the product is damaged, unusable or unsellable then the guarantee is invalid, and you will only be entitled to 50% refund of your original purchase price (unless the product is faulty in which case 100% would be refunded)

Please advise us of any issues prior to return, and follow the process above.

90 day Warranty on Grazing Muzzles

Please read the policy and follow the process as described on the product page here – Thinline Flexible Filly Grazing Muzzle – The Comfy Horse Company