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Returns Policy

Thank-you for purchasing from The Comfy Horse Company.

If you have any problems at all with your purchase we are here to help.

Returns

Please send an email within 14 days to laura@comfyhorse.co.uk advising us that you wish to return your item and quoting the invoice number. We will agree your return and provide the return address – you have 30 days from the original receipt in which to return it.

To be eligible for return your item must be unused and in the same condition you received it. Your item must be in the original packaging.

Please send back using the cheapest postal method available retaining the proof of delivery. You are responsible for paying for the postal costs to return items unless the item is faulty.

Refunds

Once we receive the return we will inspect it and notify you of its receipt. Once your return is approved we will refund you the original purchase price via Paypal which you should receive within a few days.

Contact us

If you have any queries regarding our Return and Refunds policy please do not hesitate to contact us.